FAQs

Q: Are you a normal dealer?

A: Yes, and no! We are a fully licensed and bonded California dealer. We have been in business for 9+ years. We lack the high pressure sales and dealership "lot". We prefer to work one on one, by appointment. No sales people, no lot, no pressure. We are entirely web based, so you cant "walk the lot" ..you would browse our inventory online and make an appointment on our website! We just ask that you be ready to make a purchase decision should the car live up to our description (come see us at the end of your shopping journey, NOT THE BEGINNING)! We call this "ready and able" This means you're ready to make a decision and financially able to do so at the appointment time. Here are some pictures of our office:




Q: Are you by appointment? Can I browse your cars in person?

A: Yes, WE ARE BY APPOINTMENT ONLY! We have a limited staff handling over 100 cars in inventory. We wash and prepare EACH CAR for an appointment. We cannot show a car without an appointment so please don't just drop by, you will need to make an appointment on our website at the top right corner. Please be ready to make a purchase at or near the appointment time. If you have other cars to see, are just browsing, etc please make us your last stop. Basically, we are not set up for window shopping! You might not like our car (which is perfectly fine!) but please don't come alone to your appointment and be at the start of your car purchase journey. We are looking for the client who has decided (within reason) that they want one of our cars and are ready to buy now! Your consideration in this matter is appreciated! 

Q: Are your cars in perfect condition? 

A: No such thing. We are a used car dealer selling used cars! We wont sugar coat anything, and are known to be pretty blunt when it comes to the condition so we don't waste each other's time. Bear in mind something though: scratches, dings, scrapes and such are ALL things that can be made right again. We don't begrudge a car these cosmetic issues, what we DO look for is maintenance history, mechanical condition, ownership history, location history, etc. We have seen a car that LOOKS flawless, but spent its entire life in Michigan and has a completely rusted frame. Would you buy that car? We wouldn't! 

Q: Can I see the Carfax? 

A: All the Carfax reports are free and linked all over the place on our website. Click the Carfax or "1OWNER" logo to go to the free Carfax Report.

Q: How do you price your vehicles?

A: AGGRESSIVELY! We have the most competitive price within a 250 mile radius. We are an ON-LINE Based Used Car Store. We only sell TOP quality cars for less money than our competition. We will usually have a TOP OF THE LINE or RARE VERSION of the car you're looking for. If you think our price is high, dig a little deeper. Are the other cars really comparable? Do they have Navigation, Leather, 1 owner, Warranty, Sport Package, California Car, Etc? Does the dealer have a GOOD reputation? Sometimes, we may get it wrong and be priced slightly higher. In that case you are welcome to buy the other car if you feel its a good deal, but due to our low margins, our price wont change. We hope this makes sense to you! 

Q: Is the price negotiable?

A: Not really! WE ARE USUALLY VERY FIRM ON PRICING. Please do your research in advance. You'll discover if there is a cheaper car, it isn't as nice or lacks all the features! Please note, we don't use Kelly Bluebook or NADA/Edmunds to value our cars. These resources are only a GUIDE, but not a reliable one. For example, a Bright Yellow car has the same value as a Black or White one. Ask yourself, would you buy a yellow car? Most say no, hence the yellow one is worth a little less. That is just one example! We use market values as they exist, and usually are the least expensive one anyway! Compare us against a REPUTABLE dealer, and you'll agree!

Q: I've never heard of a dealer that doesn't negotiate. Why don't you? 

A: Yes you have! Carmax, MDK Int'l (a close professional partner of ours), and many other stores have adopted this policy. At the end of the day, we believe we have QUALITY cars. This does not mean they are scratch and ding free, but they are held to a higher standard. The lesser quality dealers that sell cheaper cars may seem good on paper (clean Carfax, etc), but we see 2000+ cars a month and only about 25 make the cut as to what we can and will carry in our inventory. Even bigger "new car stores" will sell cars that have tons of rust underneath, amongst other questionable tactics that we avoid. The old idiom stays true, you get what you pay for! 
 

Q: Do you offer any financing?

A: Yes, we do offer financing as low as 1.49% for those who qualify. We also have sub-prime rates for those with challenged credit. We are an official Chase Auto Finance dealer and usually finance with Chase. We have other credit unions and small banks as well, and will do our best to get you the lowest rates. Sometimes the approvals are automatic and within minutes, but please note, unless the credit is very strong we can only get manual approvals until about 7pm, after that it may take 24 hours to process the applications. Please plan your trip to our dealer accordingly!

Also, certain credit unions have very specific regulations and place a heavy burden on us as they require different registration procedures than the norm. These credit unions include: SchoolsFirst, Kern Schools, First Entertainment, and a few others. We may charge additional fees if you choose to use one of the above Credit Unions, due to their policies. Other Credit Unions such as Lockheed (Logix) will not allow purchases from Independent Dealers such as us. Please ask your credit union for their policies before hand! You can always finance with our bank, and then refi with your credit union if you choose. This usually is the best compromise! Sometimes you may be surprised, we can match or beat most credit union offers! 

Q: How can I pay, do you accept credit cards?

A: We are cash, check, or financing only; we do not accept any plastic. If you plan to finance, PLEASE consider getting a pre-approval on our website by filling in the finance application. It saves a lot of time and frustration going back and forth and makes it an easy transaction, where if you like the car, you just sign and drive away! We do NOT accept credit cards. Why? Most charge a 2-4% fee and this cuts too deeply into our profit margins. Remember, we are online based and run on very low overhead. This is the same reason we don't negotiate - we simply price the cars at our bottom dollar and cant afford any more deductions! 

Q: Do you offer any warranties?

A: Yes, we do offer a number of extensive warranty programs. In many cases, our warranties are better than Factory "CPO" warranties, for less money. Many people think CPO or "certified" warranties are worth their weight in gold. Anyone that has had a BMW (just one example) will attest to this being untrue. CPO warranties cover roughly 60% of what can go wrong. Our warranties extend this to over 80%. Some examples? Suspension bushings, rubber hoses, seals and gaskets, and the BIG ONE: Navigation Systems! No CPO program that we are currently aware of covers this $2000+ piece of sensitive equipment! But our warranties do! And they can be used at ANY dealership or independent shop. 

Q: Can I have the car inspected at a mechanic? 

A: Yes, with 2 "buts". 
        1) The mechanic has to be any mechanic located within 5 miles of our office. You cannot take the car to your mechanic in the Valley, in North Hollywood, etc. They basically have to be in Valencia/Saugus/Newhall. These are rules set by our insurance. 
       2) Be realistic with your expectations. These are USED car and the associated parts will be...well..USED. This means if the car has 100+k miles, expect, without any doubt, that SOME suspension component will be worn, some minor boot will be torn, and some gasket somewhere will be seeping. We have seen a shop recommend new axles on a Volvo for $860 (cost us $160 installed to make  the customer happy), the Audi dealer quoted front brakes which were needed within the next year on a TT to the tune of $742 (we found the customer a shop locally that did it for $200), the list goes on. We just ask that you be reasonable and don't expect a $0.00 recommended list from the mechanic, because quite simply that doesnt exist. Also, regardless of what the mechanic tells you, the price of the car wont change. Some people want to negotiate  using the results of the inspection but we just don't have the budget to do so. 


Q: Where do you get your cars?

A: We obtain our inventory from 5 different sources: 1. Credit union trade ins 2. New Car Stores 3. Local Trade-in's at our store. 4. Local Private Party cars sold directly to us, 5 Local Auto Auctions. Every single car we get is a TRADE IN one way or the other. We dont buy problem cars / fix them / sell them. That is NOT the business model we have. 


Q: What kind of cars do you sell?

A:

  • We ONLY sell CLEAN TITLE CARS! NO SALVAGE / NO FLOOD / NO LEMON
  • We usually have RARE HARD TO FIND versions of cars.
  • We ONLY sell CARFAX Certified cars!
  • Most of our cars are 1-OWNER cars!
  • Most of our cars are CALIFORNIA cars!
  • Most of our cars are Low Mileage Vehicles in GREAT Condition!

Q: Can you take my car on a trade?

A: Trade in are always welcome. Please visit our TRADE IN link at the top of the page for more details!

Q: Can I just sell my car to you?

A: We buy cars from the public all the time. Fill in the trade in section at the top of the page, even if you are not buying a car from us! We pay top dollar on public cars, because they usually require less reconditioning than auction cars and because we get to learn the history of the car. 


Q: I am an out-of-state buyer. I would like to pick up my car directly from you, but I don’t want to pay CA sales tax. What should I do?

A: We can arrange solutions based on your state, contact us for details!
 
Q: Can you ship out of state?

A: We have the best rates possible on transportation anywhere in the US, or around the globe. We don’t make any money on transportation.
 

Q: More questions?
A: Send us an email by clicking HERE!